Refund Policy

Overview

At La Rocher Ceylon, we strive to ensure that our customers are satisfied with every purchase. If you are not completely satisfied with your order, please review our refund policy below.

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Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The product must be in its original packaging.

• Returns must be requested within 7 days of receiving the order.

Due to hygiene and safety reasons, certain skincare and personal care products may not be eligible for return once opened.

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Non-Returnable Items

The following items cannot be returned:

• Opened skincare or cosmetic products

• Products damaged due to misuse

• Gift cards or promotional items

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Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original method of payment.

• Processing times may vary depending on your payment provider.

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Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product, please contact our support team.

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Return Shipping

Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

Shipping costs are non-refundable.

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Contact Us

If you have any questions regarding refunds or returns, please contact us:

La Rocher Ceylon
No 271 Thalawathugoda Road
Sri Jayawardenepura Kotte 10100
Sri Lanka

Email: info@larocherceylon.com